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Here are the steps to import a Twilio phone number into Vogent.

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For Outbound Calls

  1. Go to the Twilio Console and search for “Elastic SIP Trunks,” and navigate to the page.
  1. Click Create new SIP Trunk, you should automatically be taken to the page where you can configure your SIP trunk.
  2. Go to the Termination tab, and enter a Termination SIP URI, you can pick any URI you want.
Make sure you leave Secure Trunking disabled.
  1. Go to the Credential Lists section and create a new credential list, use a strong username and password.
Make sure you leave the IP Access Control List empty, as Vogent does not support a static range of IP addresses for outbound SIP calls outside of the enterprise plan. Please contact us if this is a security requirement for your use case.
  1. Click Save.
  2. If you wish to allow Vogent to transfer calls, you must go to General and enable Call Transfer (SIP REFER)
  1. In Vogent, Go to the Call Settings tab in the left sidebar, and click Import via SIP, and enter the termination URI and credentials you created in steps 1-3. You may also do this using the Create Number API with type set to sip_import.
  1. Click Import to create the number, and you should be able to use the number to make outbound calls.

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For Inbound Calls

  1. Make sure you complete the outbound SIP trunking steps first.
  2. Go to the Origination tab in your SIP trunk settings, click “Add New Origination URI”, enter sip:sip.vogent.ai, and click Add.
  1. Go to the Numbers tab, and add the numbers you wish to use for inbound calls.
  1. Now, go to Vogent, and go to the Numbers tab under the Agent you want to use for this phone number, and link the phone number to the agent.
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