Connect agents to external data and systems
Select function type
Configure endpoint
Define schema
Select function type
Select knowledge base
query
(string) - The query that’d be answered by the knowledge base filesdestination
: The phone number where the call should be transferred (must match one of the allowed numbers configured)Select function type
Configure allowed numbers
destination
: The phone number where the call should be transferred (must match one of the allowed numbers configured)
If the customer requests to speak with a human representative, call the transfer_call
function with the appropriate destination number from the allowed list.