Telephony
Manage phone numbers
To manage phone numbers and telephony settings, visit the Call Settings tab in the left sidebar.
Creating and Managing Phone Numbers
Creating a Phone Number
To create a phone number, go to the Numbers tab and click Add Phone Number. Select a country code from the dropdown, enter an area code, and click the magnifying glass button. If we have numbers available for the area code you selected, you’ll see a list of available numbers. Click Add to add the number to your workspace.
Based on demand, we may not have numbers available for every area code. If you can’t find a number in the area code you want, try adjacent area codes; usually at least one area code in a region will be available.
Vogent supports US, Canadian (also under the US country code), and UK numbers in the self-serve product. If you need a different country, contact us or reach out on the Discord.
Managing Phone Numbers
Vogent allows you to Spam Check and Remove phone numbers by clicking the appropriate buttons next to the numbers. Spam checking a number will determine if any carrier/manufacturer has flagged the number as spam by dialing through a grid of cell phones across carriers and manufacturers. This process can take up to 6 hours; if your number is flagged as spam, an alert icon will appear next to the number.
You may perform up to 20 spam checks per month.
Recordings
If you are not notifying counterparties that you are recording calls, we advise filling out the Banned Area Codes field under the Recordings tab with the following area codes to comply with two-party consent laws:
Don’t forget to click Save to save your changes.