Agents are the core building blocks of the Vogent platform. Each agent is a sophisticated AI entity capable of engaging in natural voice conversations. Here’s a guide to all the components and features available for creating and customizing your agents.

Configuration

Set up your agent’s voice, phone numbers, and IVR settings

Model

Design your agent’s conversation logic and language understanding

Functions

Add custom functionality and external integrations to your agents

Extractors

Configure data extraction from conversations for analytics

Counterfactuals

Test and validate your agent’s responses in different scenarios